Booking terms & conditions

Booking a room

Please note that a deposit of 50% of the total cost of your room/rooms will be taken at the time of booking (via bank transfer) to confirm your reservation.

If you wish to cancel your reservation please try and let us know as soon as possible, (you will receive a full refund up to 14 days in advance of your arrival).

For cancellations after this date, you will only receive a refund if we are able to resell the room.

Check-in & Check-out

Time: Unless otherwise agreed, check-in is from 3pm and we kindly ask that all guests depart by not later than 11am. If you would like to leave your luggage for the day just ask.

House Rules

  • Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area. The fire doors in the corridors are heavy please try and close them quietly.
  • No Smoking: No smoking is permitted inside Hope Cope House at any time, whether in your room or elsewhere. If you wish to smoke outside please do so with respect to other guests and only on the grass area on the lower terrace.
  • Dogs: Dogs are allowed in the bar and restaurant. We do not allow dogs in the bedrooms. We have lovely sofas, chairs and rugs. Please do not allow your dogs on these. If your dog has been for a swim please do not bring it into the hotel.
  • Accidents: Guests must report any accident or injury they, or their guests, may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
  • Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.
  • Damage: We kindly ask that all guests respect Hope Cove House rooms and facilities. In the event that there is any damage to the room(s) during your stay, or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

Hope Cove House will be not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including, but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities AND COVID 19.

Inner Hope Retreat

BOOKING TERMS AND CONDITIONS 

Your booking is with Inner Hope Retreat registered office Hope Cove Hotel Limited.

Your booking incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions.

When booking through Inner Hope Retreat you agree to our Terms and Conditions and those of Hope Cove House

  1. Booking

(a) Your booking is not considered definite until we receive full payment of the retreat when booked through the website or a deposit for your booking.

(b) We do not share customer details with any third parties.

  1. Payment

(a) The price is the exact amount to be received in full by us in GBP.

(b) The full payment amount is due 30 days or more before the first day of the retreat and can be paid by bank transfer to the account specified in your original confirmation email sent out at the time of booking.

  1. Your Travel Arrangements

(a) We are not responsible for how you arrive at Hope Cove House, but you can follow the details on our ‘find us’ page on the website.

Transfers to/from Hope Cove House are at your own cost, unless otherwise specified.

(b) With your permission we will connect you with other guests joining your trip, to see if you can arrange your travel together. You take full responsibility for your own travel plans. If you choose to share cars with other guests whilst on a trip, Inner Hope Retreat is in no way responsible for any risk, injury or death occurred through car sharing.

  1. Travel Insurance

(a) You must take out suitable insurance for all your needs before you travel. We cannot be held responsible for any costs you may incur as a result of failing to do so. Please ensure that your travel insurance covers the activities of this retreat as well as unexpected cancellation, sickness, losses and all other risks associated with traveling and taking part in the retreat.

(b) Taking part in activities, adventure sports, action sports carries a high risk of damage, personal injury or death. We do not accept or assume any responsibility or liability for accidents, injuries or even death occurred while taking part in any trip. If you take part in activities whilst on holiday that have been organised and arranged independently of us, participation is at your own risk and it is your responsibility to ensure that you have obtained the relevant insurance.

  1. Your Health

(a) It is your responsibility to let your Pilates/Yoga Teacher know if you have any injuries and to be mindful at all times of your own body’s capabilities during the retreat. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately.

(b) It is also your responsibility to consult a doctor with an understanding of yoga to check that you are sufficiently fit and healthy to undertake yoga, pilates, wild swimming, cold water immersion and other physical activities that you may choose to do whilst on the retreat.

(c) Please advise us of any mental or physical health conditions, allergies and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right to advise you to desist and in the interests of your health, or others, we may decline your stay at our retreats.

(d) Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.

(e) We shall not be held responsible for any injuries sustained during our swims, yoga sessions or other retreat activities.

  1. Coronavirus

(a) We accept no liability for any guest contracting the COVID-19 virus and cannot be held liable.

(g) If you begin to experience symptoms of COVID-19 with us while on a retreat, you must inform your retreat host immediately. There are no refunds in these circumstances.

  1. Cancellation by you

(a) You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. If such cancellation is made within less than 60 days before the start of the retreat, we will retain the deposit of the retreat. If cancellation is made within 30 days of the start of the retreat we will retain the full amount paid by you.

(b) Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your own insurance.

  1. Amendments by us

Occasionally, changes may have to be made (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time.

  1. Cancellation by us

We reserve the right in any circumstances to cancel a retreat. In particular our retreats require a minimum number of at least 75% of the participants to have booked by 30 days before the start date. If this minimum number is not reached by that date we may cancel and refund the money to you.

  1. Our liability to you

(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services are to a reasonable standard.

(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.

(c) We are not liable for any injuries you may incur. Yoga classes, swims, paddle boarding and other activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.

  1. Group Bookings

Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorization from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us.

  1. No Liability for possessions

Inner Hope Retreat will not be left empty and unlocked at any time. It is your responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or other hired equipment. We cannot be held responsible for any loss or damage to personal belongings during the retreat.

  1. Complaints

If you have a problem during your retreat, please inform the retreat host immediately and she will endeavor to put things right. Please note that we cannot be held responsible for the individual behavior of any group member or other guest staying at Hope Cove House

  1. Privacy Policy

We do not share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.

  1. Photography

I, for good and valuable consideration, the receipt of which is hereby acknowledged, hereby irrevocably authorize Inner Hope Retreat to use photographs of me and or my property and authorize Inner Hope Retreat and its assignees, licensees, legal representatives and transferees to use and publish (with or without my name) photographs, pictures, portraits or images in any and all forms and media and in all manners including composite images or distorted representations, and the purposes of publicity, illustration, commercial art, advertising, publishing (including publishing in electronic form on CDs or internet websites), for any product or services, or other lawful uses as may be determined by the photographer. I further waive any and all rights to review or approve any uses of the images, any written copy or finished product. I am of full legal age and have read and fully understand the terms of this release.

  1. Price 
    We reserve the right to alter the prices of any of the retreats shown on our website. You will be advised of the current price of the trip you wish to book before your retreat is confirmed.
  2. Special Requests
    Special requests must be made at the time of booking. We cannot guarantee that the request will be met and any failure to do so will not be a breach of contract on our part, or the Supplier/Principal. Confirmation that a request has been made will be included on your Booking Invoice or upon the acknowledgment of booking. We are unable to accept bookings which are conditional upon a special request being met and these will be treated by us as a standard booking.
  3. Your responsibilities and behaviour whilst on holiday
    (a) As part of your booking with us, you are accepting liability for any loss or damage caused by you or any member of your party during the course of your holiday. Payment for any loss or damage must be made to us or our Supplier/Principal at the time that it occurs or as soon as is reasonably practicable thereafter.
    (b) If the cost of the loss or damage is not known at the time, we will reasonably estimate it and if this reasonable estimate exceeds the amount paid, you must pay the difference once known, and if it is less, the difference will be refunded to you. You will also be responsible for, and agree to indemnify us, in respect of any claim subsequently made against us and all costs incurred by us (including our own and any other party’s full legal costs) arising from your actions.
    (c) You are also responsible for the behaviour of yourself and other members of your party. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your holiday arrangements if yours or their behaviour is or is likely to be, in our reasonable opinion or in the reasonable opinion of our Suppliers/Principal, disruptive, upsetting or dangerous to yourself or anyone else, or if you or any member of your party have caused or are likely to cause damage to property. In these circumstances, we will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your travel arrangements due to such unacceptable behaviour. In this situation we will have no further responsibility for you or any other member of your party (including any return travel arrangements).
    (d) We cannot be held responsible for the actions or behaviour of other guests on the trip.
  4. Excursions, workshops and activities
    (a) Excursions, tours or other activities that you book or pay for whilst on your trip do not form part of the trip provided by us or the Supplier/Provider. Your contract will be with the operator or provider of that excursion, workshop or activity and not with us. We are not responsible for the provision of the excursion, tour or activity or anything that may happen during the course of its provision by the operator. We do not accept any liability in relation to any such excursion, tour or activity and these Booking Conditions do not apply to them.
  5. Our website and advertising
    The information contained in our website and advertising material is our responsibility and to the best of our knowledge and belief it is correct at the time of publication. Occasionally errors may occur and information may change and you must therefore check all the details of your travel arrangements at the time of booking.
  6. Data protection
    Information about you or members of your party, including your names, contact and details and any special needs, disabilities, dietary requirements collected by us when you request information or make a booking with us. We may disclose this information to our service for the purpose of providing you with your holiday arrangements. Only information necessary for this purpose will be disclosed to them. On occasions, it may be mandatory for us to disclose information for security and terrorism purposes and any other purpose imposed upon us by governments or other regulatory authorities. We may use your information for the purposes set out in our Data Protection Registration with the Office of the Information Commissioner. We may disclose this information to companies which act as data processors on our behalf. Some information, for example relating to your religion or health, may be “sensitive personal data” within the meaning of the Data Protection Act 1998. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree with our use of your information, we cannot accept your booking. By making a booking with us, you agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in the interests of everyone in the group with whom you are travelling.
  7. Refunds
    If refunds are due, we reserve the right to charge a 1.4% + 20p for UK cards or 2.9% + 20p on International cards to cover the fees involved in reversing the payment.
  8. Law and jurisdiction
    These Booking Terms and Conditions are governed by English Law with any action arising out of it being subject to the exclusive jurisdiction of the courts of England and Wales.

EVENTS at Hope Cove House

Events Cancellations by you. 

No refunds will be issued for non attendance or through cancellation.

Personal Responsibility

Taking part in activities, adventure sports, action sports carries a high risk of damage, personal injury or death. Inner Hope Retreat is not responsible for any injury, damage to property or death.

Inner Hope Retreat does not accept or assume any responsibility or liability for accidents, injuries or even death occurred while taking part in any ‘experience’.

IHR SUP Whilst we endeavour to carry out our SUP sessions, instructor availability and weather conditions (If it is very windy or there is torrential rain meaning poor visibility) may mean we have to reschedule your lesson.  We will always contact you to advise you as soon as we are able to discuss the options with you.

Session Cancellation Policy for Stand Up Paddleboarding at IHR

We operate a 48-hour cancellation policy on our SUP sessions. Should you cancel your session after the 48-hour window has closed, you may be charged for the session and not issued a replacement session.  No refunds are given for missed or cancelled sessions. Cancellations have to be submitted at least 2 days in advance to receive a refund minus a 10% administration fee.

If you cancel before the 48-our minimum notice period, you can reschedule by using the link on your confirmation email.  All rescheduled sessions are subject to availability.  IHR reserves the right to change our publicised timetable depending on client demand and instructor availability.

We reserve the right to substitute instructors without prior notice. We reserve the right to cancel a class on any given day. If this occurs, you will be offered a suitable alternative or full refund for that session.